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Order Cancellation, Right of Revocation and Consequences of Revocation

Order cancellation
As long as an ordered image licence has not been paid for, no download link for this image will be available in the customer account and the customer may cancel a contract at any time free of charge. A cancellation of the contract must be indicated in writing (e.g. by e-mail, fax, or letter) to the agency's address given below:
Bjørn Malkmus-Hussein
Calle Goya, 1
38400 Puerto de La Cruz (S/C de Tenerife)

Besides, all orders without receipt of payment are automatically deleted after 14 days and no separate order cancellation is necessary by the customer.

Right of Revocation and Consequences of Revocation
Private customers (i.e. consumers) have a right of revocation within a time limit of 14 days after execution of the order by the agency. All digitally supplied goods are explicitly exempted from the right of revocation once the agency has started executing the contract. An order is understood as executed once a download link has been made available for an ordered product in the customer account. In this case a revocation depends on a written approval by the agency. The customer has to ask the agency in a written form (e.g. by means of email, fax or letter) for such an approval within 14 days after execution of the contract.

Consequences of Revocation
In case that the agency accepts a revocation, on both sides all received benefits have to be returned and any benefits have to be redeemed. If the customer cannot return the received benefits totally or partly, the customer must indemnify the agency to the value of that extent. In all other respects the customer can avoid the obligation of an indemnification by not taking goods into his property. Obligations for reimbursement of payments must be fulfilled within 30 days. This time limit begins for both parties with the acceptance of the revocation by the agency and the communication of acceptance of revocation to the customer in written form by the agency.

Any contracts with commercial customers (e.g. companies) are not covered by this right.

It is understood and agreed by the customer that the contract has been executed by the agency once payment has been received from the customer and a download link to the ordered product has been made available to the customer in the customer account.